Policies.

Cancellation Policy

Dauntless recognises that life circumstances can change unexpectedly. To maintain high-quality, timely, and safe services — and to ensure the sustainability of clinician time — we require at least 2 clear business days (48hours not including weekends or public holidays) to cancel or reschedule any appointment. Failure to meet this notice period will result in a cancellation fee equivalent to the full appointment cost, in accordance with this policy and the client’s funding arrangements. If the vacated appointment slot is successfully filled by another client within the required cancellation window, the cancellation fee will be waived in the interests of fairness and ethical billing.

Privacy Policy

Dauntless respects your privacy. This statement explains why we collect and use your personal information and the parties to whom your information may be disclosed and obtains your consent to such collection, use and disclosure.  

Using and sharing your personal information 

The personal information we process about you will include information about you and your disability. This information may take many forms including as written by us and by other health professionals as well as photographs and videos of you and your condition taken by us or other health professionals. 

We use your personal information to provide, manage and administer care to you and for purposes directly or indirectly related to providing, managing and administering such care. 

In addition to this, we may also share your personal information with: 
Dauntless's funding providers, your doctor, other NDIS providers, government and regulatory bodies, including the National Disability Insurance Agency, Medicare, other state based disability government agencies, and the Australian Taxation Office, NDIS approved auditors for the purposes of undertaking audit and other quality assurance activities in respect of Dauntless related to Dauntless obtaining or maintaining registration as an NDIS registered provider. As a Participant, you will be automatically enrolled in NDIS audits. However, you may opt out at any time.

People acting on your behalf including their nominated representatives, legal guardians, executors, trustees and legal representatives, the police, or to the Disability Services Commissioner, or to comply with compulsory notices from courts of law, tribunals or Government Agencies, financial institutions for payment processing Dauntless' contracted service providers others, without your consent, if we are required by law to do so other persons as specified in our Privacy and Dignity Policy. 

Collaborating with support practitioners and other providers including mainstream service providers in your provider team to engage in both formal and informal approaches to monitoring the implementation of support plans. Informal approaches include recording feedback from regular meetings and discussions with the Client and Workers via regular team meetings, encouraging and obtaining feedback from the Client's support network across different settings and from other providers. Formal strategies include recording data required by Legislation in relation to the use of regulated restrictive practices and as otherwise required by the terms of the behaviour support plan.

Collaborating with support practitioners and other providers including mainstream service providers in your provider team following the use of any unauthorised restrictive practice

In some circumstances, information could be provided without your consent if required or authorised by law.